Terms and Conditions

Terms and Conditions

In this document, "you" and "your" refer to the customer of Piano Services by KJPIANOS.

"KJPIANOS", "the tuner" and "us" refer to the piano technician.

Appointments and Cancellations

We DO NOT offer free cancellation of appointments if you forget your scheduled appointment or are responding to the courtesy reminder text sent to you the day before your scheduled appointment. A $90 admin fee will be invoiced to you if you do not reschedule another appointment.
Should you fail to pay the admin fee, your details will be sold to collection agency who may report the debt against your credit rating.

You can schedule, cancel or reschedule your appointment online by using the contact us page on this website as long as it is before 24 hours of your scheduled appointment.

You may cancel or reschedule an existing appointment for any reason providing it is more than 24 hours before your scheduled appointment.
If you are unable to keep your appointment, please make every attempt to cancel it at least 24 hours in advance. You can use the contact us form on this website or phone numbers available on the homepage, to cancel or reschedule your appointment, or you can contact us by email or by phone. No admin will be charged if appointment is cancelled more than 24 hours before your appointment.

KJPIANOS may cancel or reschedule any appointment for any reason, at any time.

Failure to keep appointment (no show)

If you fail to keep your appointment without notifiying us, we are entitled to charge a callout fee of $90 in order to recuperate our losses, unless another appointment is made within 7 days at the choosing of KJPIANOS of which you must avail yourself.

Complimentry tuning provided by Music Store.

The first free complementary tuning provided by your Music Store is considered complementary only and is not binding by the store or KJPIANOS.

Failure to keep your scheduled appointment, you will therefore forfeit the complimentry tuning. Standard charges will apply thereafter.

Payment Terms

Full payment is due at the end of your appointment unless you pay in advance or make other arrangements with us in advance. Direct Deposit terms are strictly Seven (7) days from invoice date, or as specified on your invoice. Direct Deposit is given to you in trust and you agree to the terms specified on the invoice. Terms Seven (7) days of invoice date. Failure to settle your invoice within these terms, will incur administration charges of $30 per month and you will be black listed. Recovery Charges and all legal Costs will be payable by you, should legal proceedings commence. You may pay with a credit card* (Visa, MasterCard), PayPal* or cash. You only may pay by cheque if approved by the tuner in advance before the tuning or repairs commence. A fee of $30 will be applied to your account if your cheque is returned by the bank, plus bank fees charged to KJPIANOS by its bank.

Coupons and Discounts

Coupons and discounts cannot be used with any other offer unless approved in writing by the tuner. The service that is described in the coupon or discount offer must be performed by the expiration date that is indicated. There is a limit of one coupon or discount offer per service and per appointment. In other words, more than one coupon or discount offer cannot be redeemed on the same service or in the same appointment. The coupons and discount offers carry no cash value and cannot be redeemed for cash or transfered to another person. Any coupon or discount offer that is not redeemed before its expiration date is forfeited.

Discount coupons and deals cannot be used in conjunction with any other offer and are void for last minute bookings (bookings made with less than 3 days notice).

Discount coupon supplied by Extreme Piano Removals cannot be used in conjunction with any other offer.

If the price of a service changes between the time that you arrange an appointment and the date that the service is rendered, you will be charged the lower of the two prices.

Coupon cannot be used in conjunction with an already discounted price already offed Invoice/Quotation form.

* Seniors Card is welcome with the following conditions. 10% off the price of tuning is offered to customers of KJPIANOS only. Customers referred from another company or business, are not eligible for the offer. Seniors Card discount cannot be used with any other offer.

KJPIANOS reserves the right to reject any deal or discount offer including Extreme Piano Removals.

Work Authority

You authorise KJPIANOS to perform work on your piano. You understand that KJPIANOS have trained piano tuners to perform piano tuning, maintenance and repair work. You understand that, if a string in your piano is rusted or brittle, it may break as part of routine piano tuning, maintenance or repair. You also understand that the increased tension in the piano's structure that results from tightening the strings may exacerbate existing cracks, or cause new cracks, in the piano's plate or soundboard, if the piano is not strong enough to withstand a normal tuning. You release KJPIANOS from liability for broken strings or cracks that result from normal piano tuning, maintenance or repair. You waive all claims against KJPIANOS and the tuner for any damages to this piano that are incidental to the piano tuning, maintenance or repair work that is rendered, unless the damage is caused by negligence.

You certify that you are the owner of the piano. If you are not the owner of this piano, you assume all liability for any claim made as the result of the piano tuning, maintenance or repair work performed by KJPIANOS.

You acknowledge the longer a piano goes untuned the harder it is to get it back into tune. If the strings sit for too long at the wrong pitch it can make the tone a little more unstable than it would have been. In some cases, pianos may require additional tuning in order for the strings to become stable. Also, strings can rust and get "stuck" at various friction points, increasing the possibility that they may break when stretched. Please refer to the FAQs page. CLICK HERE

Neglected pianos can develop sticky keys, or become the victims or insect or rodent infestations. We recommend a follow-up tuning after three to six months after the initial tuning, after that your piano should return to the minimum maintenance schedule.


Refer a friend for $20 will only be excepted when lodged via the website. Credit Note is given to referee after the referred person's job has been completed and your lodged referral has been verified. Cannot be redeemed as cash.

This document is subject to change without notice. Visit www.kjpianos.com.au for updates to this document.

* Mobile credit card fees (PayPal Here) apply.