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Privacy Policy

Privacy Policy

KJPIANOS and Gazelle protects personal information. We do not sell, distribute or lease any of your information to third parties without your permission, unless We are bound by law to do so.

If you would like a copy of the information held or if you believe that any information We are holding on you is incorrect or incomplete, please contact the business with which you placed a booking or with which you provide a service.

Gazelle Privacy Policy

The privacy of your data is a big deal to us. We say “your data” intentionally because it belongs to you. We only access your data when necessary, such as to help you with a problem, fix a software bug, or perform maintenance on our systems. We’ll never sell your data to third parties, or use it in any way that is not outlined in this document.

This privacy policy applies to all data we (“Gazelle”) keep about you, your business, and the data you store in your account.

Identity and Access

When you use Gazelle, we collect and process your personally identifiable information like your account credentials, name, email address, phone number, and other necessary information. This information is used to provide our services, personalize your account, record your transactions, and to correspond with you. We do not collect data about you that is not required for our legitimate business interests, administration, or business operations.

When you contact Gazelle with questions or ask for help, we will keep a record of that correspondence and the details of your inquiry for future reference. If you browse our marketing pages or request a publication, we keep record of this data along with any other information you volunteer for up to a year.

The only times we’ll share your data are:

To provide you with products or services that you have requested. This includes onward transfer of limited segments of your data to trusted third party vendors who help support Gazelle’s features. For example, we send address data to Google Maps to provide traffic and routing information to your appointments.
To investigate, prevent, or take action against illegal activities, suspected fraud, threats to the physical safety of any person, violations of our Terms of Service, or to comply with law enforcement officials.
If Gazelle is acquired or merged with another company. We don’t expect this to happen and are not planning on it, but if this ever does happen we will notify you well before any of your data becomes subject to a different privacy policy.

Law Enforcement

Gazelle won’t hand your data over to law enforcement unless we receive a court order. We will always inform you when such requests are made, unless we are legally prevented from doing so.

Encryption and Data Protection

All of your data is encrypted via SSL/TLS every step of the way. This is just one of many measures we take to ensure your data is protected. All information is encrypted in transit and at rest, access to our servers is protected by a firewall with restricted access groups, and internally we only access your data at your request or when dealing with a support or maintenance issue. All data is written to multiple disks simultaneously, backed up hourly, and stored encrypted in multiple locations around the world.

Should we become aware of any data breach within our system, we will notify you within 72 hours of discovering the breach.

Third party integrations

Gazelle provides optional third party integrations to provide you with services that you request. We only share data to provide you with services you request, nothing else.

Deleting Your Data

You may request your data be deleted from our systems and our third party providers at any time. Any deleted data will be removed from our system and purged from our backups within 60 days. At the time of your request we will also ask our third party providers to remove all your information. While your account is active, anything you delete (like a piano or client record) will also be entirely removed from our system and purged from our backups within 60 days.

If your account remains inactive for one full year, we will remove all traces of your data from our system, but not before making multiple attempts to contact you, giving you ample opportunity to reactivate your account. An account is deemed inactive if no payment has been processed & no user has logged in within the past 365 days.

Gazelle is run and operated in the United States of America. However, our servers and vendors are located in multiple locations around the world. Gazelle may disclose Personal Data to trusted third parties as indicated in the Privacy Policy. Gazelle requires that its agents and service providers ensure the same level of protection as required by the Privacy Shield Principles. Our internal policies require encrypted onward transfer of your data regardless of where it originates or is sent.

Questions & Contact

Gazelle may update this policy from time to time. We’ll notify you about significant changes by emailing the account owner or placing a prominent notice on your account. You can access, change, or delete your personal data at any time by contacting Gazelle:
Phone: +1 704-271-9877
Email: privacy@gazelleapp.io
Address: Gazelle, LLC
PO Box 832
Holly Springs, NC 27540

For questions about this privacy policy, email privacy@gazelleapp.io.

My piano has not been tuned for a long time, will a standard tune be enough?

Generally not. The first tuning will put the octaves back in line and improve it greatly, but this tuning will settle and need one or two more tunings to stabilize the pitch. (In seven years the piano has missed approximately fourteen tunings.)

What is Concert Pitch?

Concert pitch is a reference point (A440) that every instrument around the world is tuned to. This means that if one instrument is played alongside another instrument, they should all sound in tune with each other.

What is a Pitch Raise?

A pitch raise is the tuning process used to dramatically stretch the pitch of a piano when it’s notably “flat”. A piano that’s more than a quarter of a semi-tone (25cents) flat is usually considered to be too flat to achieve tuning stability with a single tune. In this situation we provide the service to bring the piano up to “concert pitch” with a pitch raise which would cost an extra $70 on top of the standard piano tuning fee.


Should I move my piano away from the wall before the piano tuner arrives?

No, this is old school and is only required for tuners who are struggling to hear the piano clearly. 

How long does it take to tune a piano?

A standard piano tune normally takes an hour to an hour and a half.

I still have questions!

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