Pianos are filled with over 5000 moving action parts. Just one note has between 50 to 60 individual action parts. Lots of things can go wrong, but are easily fixed.
Repair on Site: Many common piano repairs can be completed relatively quickly on site; e.g., Sticky malfunctioning keys or dampers, broken strings, pedals, hammers, casters, loose tuning pins.
Sticky Notes: This can be common in newer pianos as everything is still tight. With rain and humidity high the problem makes everything swell and much tighter. The problem usually fixes itself when you lower the humidity. Ensure all windows and doors are closed. Run you AC on dry mode will help dry the air out freeing up the sticky note. If the piano is near a wet area (kitchen, bathroom or laundry) ensure exhaust fans are run more than 5 min after use. Do not use moisture Crystal buckets as they don't work and make the problem worse.
Repair in Workshop: Some repairs require special tools or more time than can be provided on site. Often it is only necessary to move some of the parts and not the entire piano to the workshop for repair.
Cleaning: Pianos accumulate a lot of dust which won't stop it working. Dust under the strings of grand pianos can be cleaned using specialised tools.
Scratch Removal: Pianos commonly get fine scratches over time and loose that brilliant shine. Contact your local furniture polisher for details.
Small chip repair: Contact your local polisher for details.
Regulation: How the piano plays and feels, its speed, power and repetition, are often a function of proper regulation.
Voicing: The tone of the piano can be manipulated – usually mellowed. Have your piano come to life by changing the tone by voicing. Every piano should have that Steinway sound. (Steinway voicing method used.)